Policies
The terms, house rules and policies every guest agrees to when booking.
- Policy
Anti-discrimination policy
Flexiestays has a zero-tolerance stance on discrimination. What our policy covers, what it means for guests and partners, and how we act on breaches.
- Policy
Company details
Registered company information for Flexie Stays Ltd, the operator of Flexiestays, including company number, registered office and contact details.
- Policy
Guest cancellation policy
Cancel a short stay 7 or more days before check-in for a full refund. Within 7 days a partial refund may apply. The exact terms for your rate are shown before you pay.
- Policy
Our community policies
The standards of behaviour we expect from guests and partners across every Flexiestays stay, covering respect, safety, honesty and responsible conduct.
- Policy
Privacy policy
What personal data Flexiestays collects, how we use and store it, who we share it with, and your rights under UK and EU GDPR.
- Policy
Safety tips and guidelines
How to stay safe before you book, during your stay and in an emergency, including secure payments, property checks and 24/7 support.
- Policy
Terms and conditions
The terms governing your use of the Flexiestays website, platform and services, including bookings, payments, cancellations and guest conduct.