Guest cancellation policy
Cancel a short stay 7 or more days before check-in for a full refund. Within 7 days a partial refund may apply. The exact terms for your rate are shown before you pay.
This is our standard cancellation policy, as set out in our terms and conditions. Some rates and stay types have their own terms. The terms that apply to your booking are shown at checkout before you pay, and again in your confirmation email. Those take precedence.
Standard policy for short stays
- 7 or more days before check-in: full refund.
- Within 7 days of check-in: the booking may not be refundable. A partial refund may apply depending on the rate.
- Refunds are returned to your original payment method. See refunds and how long they take.
Other rates
Some apartments offer a flexible rate at a slightly higher nightly price, with free cancellation closer to arrival. Where a rate has different terms, they are stated on the booking page before payment.
Monthly stays
Bookings of 28 nights or more have their own terms, with a notice period rather than a cut-off date. See extending or ending a long stay early.
If we cancel
In the rare event that we have to cancel a booking, you receive a full refund including any service fees, or a rebooking at no additional cost. See if we cancel your reservation.
If you have to leave early
If a problem during your stay cannot be resolved, you may be entitled to a partial refund or a full cancellation refund, depending on the circumstances. See problems during your stay.
How to cancel
From your booking in My Trips, or by contacting us. The refund amount is shown before you confirm. See how to cancel your booking.