Help for guests

Cancel a Flexiestays reservation from My Trips, check your refund before you confirm, and see how our flexible cancellation policy works.

How paying for a Flexiestays booking works, what our flexible cancellation policy covers, and how booking direct compares with the big travel sites.

Book your stay with 25% upfront and pay the rest closer to check-in. Eligibility, payment dates, and what happens if a payment fails.

Change or extend your Flexiestays reservation. Rebook free 7 or more days before check-in, or request a date change closer to arrival.

Flexiestays accepts major cards, digital wallets, local European payment methods and buy now, pay later options, all processed securely through Stripe.

New to Flexiestays? Create your account, find the right Bournemouth apartment and book your first seaside stay with confidence.