Your stay
Getting in, what is in the apartment, parking, cleaning, pets, and what to do if something is wrong.
- Guide
Check-in and check-out times
Check-in is from 15:00 and check-out is by 10:00 at every Flexiestays building. Early check-in and late check-out can be requested, subject to availability.
- Guide
Cleaning, linen and mid-stay servicing
Apartments are cleaned to hotel standard before and after every stay, with fresh linen and towels. Short stays can add a mid-stay clean for a small fee.
- How-to
Early check-in and late check-out
You can ask to check in before 15:00 or check out after 10:00. Both depend on the cleaning schedule and whether the apartment is booked around your dates.
- Policy
House rules
The rules every guest agrees to when booking a Flexiestays apartment, covering occupancy, noise, parties, smoking, pets, damage and what happens if they are broken.
- How-to
How self check-in works
Every apartment has self check-in with a smart lock or key box. Your access code and instructions arrive before you do, so there is no reception and no waiting.
- Guide
Parking at your building
Free on-site parking with every booking, one vehicle for studios and one-bedroom apartments, two for two-bedroom. Your bay is in your check-in instructions.
- Policy
Pets and assistance dogs
Most apartments do not allow pets. A selection accept well-behaved dogs by prior agreement, and registered assistance dogs are welcome everywhere by arrangement.
- How-to
Problems during your stay
If something is wrong with your apartment, our local team is available 24 hours a day, fixes what it can quickly, and can move you to another apartment if needed.
- Guide
What is included in your apartment
Full kitchen, washing machine, fibre Wi-Fi, smart TV, linen and towels, free parking and free 24/7 gym access. What every Flexiestays stay includes.
- Guide
Wi-Fi, smart TV and working from your apartment
Every Flexiestays apartment has fibre Wi-Fi and a smart TV with Netflix and Disney+. Many also have a laptop-friendly workspace for remote work.