Anti-discrimination policy
Flexiestays has a zero-tolerance stance on discrimination. What our policy covers, what it means for guests and partners, and how we act on breaches.
We believe travel should be open, inclusive and welcoming for everyone. Our mission is to provide a home from home by the sea where every guest feels safe, respected and comfortable, no matter who they are.
Our commitment
We do not tolerate discrimination of any kind. This includes, but is not limited to, discrimination based on:
- Race or ethnicity
- National origin
- Religion or belief
- Gender, gender identity or expression
- Sexual orientation
- Age
- Disability or medical condition
- Marital or family status
Everyone has the right to enjoy their stay free from bias, judgement or unfair treatment.
What this means for guests
When you book with us you can expect to be treated with dignity and respect. Our apartments and services are open to all travellers equally. If you ever feel unsafe or experience discriminatory behaviour, our 24/7 support team is here to help. Contact details are on the contact page.
What this means for property partners
Property owners and partners must follow this policy at all times, alongside the other partner obligations. Refusing service, applying different terms or treating guests unfairly based on personal characteristics is strictly prohibited and may result in removal from the platform.
Zero tolerance
Any behaviour, communication or action that breaches this policy will be investigated. Confirmed cases of discrimination will lead to appropriate action, including possible account suspension or removal from Flexiestays.