Understanding Flexiestays payments and cancellations
How paying for a Flexiestays booking works, what our flexible cancellation policy covers, and how booking direct compares with the big travel sites.
When you book with us we want you to feel completely confident. Our payment and cancellation policy is built to give you flexibility and clarity, with no hidden surprises.
Simple and secure payments
- Pay quickly and securely using your preferred method, including major cards, Apple Pay and Google Pay.
- We use trusted, encrypted systems to protect your details.
- For longer stays you may be able to pay a deposit upfront and the balance closer to check-in, giving you more room to plan. See long-stay payments, deposits and invoices.
Flexible cancellation policy
You benefit from one of the most guest-friendly policies on the market:
- Cancel 7 or more days before check-in gives you a full refund, no questions asked.
- Cancel within 7 days of arrival and a partial refund may apply.
- Refunds are processed quickly and returned to your original payment method.
Why book direct with Flexiestays
Most travel sites, such as Airbnb or Booking.com, have stricter cancellation rules and slower refunds. Booking direct with us means we:
- Offer clear, fair terms with no hidden small print.
- Process refunds faster, so you are never left waiting.
- Give you direct contact with our team, available 24/7.
- Reward direct bookings with a 10% discount code, shown on flexiestays.com, and with Flexie Perks. See discount codes and direct booking savings.