What happens if we cancel your reservation
If Flexiestays has to cancel your booking you receive a full refund including service fees, plus help finding an alternative apartment.
Although it is rare, unexpected circumstances sometimes mean we have to cancel a booking. Here is what happens next. For cancellations you make yourself, see the guest cancellation policy.
Your refund if we cancel
- If we cancel your reservation before check-in, you receive a full refund, including any service fees.
- Your refund is issued to the payment method you used when booking.
- How quickly the money arrives depends on your bank or payment provider, but most refunds appear within a few working days.
Rebooking support
If your booking is cancelled, our team will help you find an alternative Flexiestays property wherever possible, matching your location, dates and preferences. You will not be left without options.
How you will be notified
You will receive an email with full details, including confirmation of your refund or your new booking options. Refund timings are in refunds and how long they take.
If we ask you to cancel
If we tell you we cannot accommodate your stay, please do not cancel the booking yourself. Let us process the cancellation instead. This is what ensures you receive the full refund you are entitled to.