Your stay
Guest standards, safety requirements, and how our team handles problems during a stay.
- Policy
Guest standards and house rules
The rules every guest accepts when booking, what happens when they are broken, and what Flexiestays does about damage and disruption in a partner property.
- Policy
Property safety standards
The safety standards every Flexiestays property must meet, covering secure entry, fire safety, essential amenities and the ban on undisclosed recording devices.
- Guide
When something goes wrong during a stay
How Flexiestays handles guest problems, emergencies, repairs and relocations in a partner property, and when you will hear from us.