Partner support and contacts
How to reach Flexiestays as a partner, which channel to use for what, and what to expect from our 24-hour team.
Partners use the same local team that looks after guests, plus a dedicated email for partnership matters.
Contacts
- Partnership enquiries and account matters: partners@flexiestays.com
- Anything urgent about a property or a stay: call +44 7840 500157 or message +44 7886 309340 on WhatsApp. The team is available 24 hours a day.
- General enquiries: enquiries@flexiestays.com
Which channel to use
| Situation | Use |
|---|---|
| A guest has reported a problem in your property | WhatsApp or phone, any time |
| A question about a payout or a statement | partners@flexiestays.com |
| Something in the property needs replacing or repairing | WhatsApp with a photo |
| Feedback on how a stay went | Email or WhatsApp |
| A new property you want to add | partners@flexiestays.com |
What we handle without involving you
Day-to-day guest contact is ours: check-in instructions, access codes, questions during the stay, complaints and emergencies. Guests do not contact owners directly. See when something goes wrong during a stay.
What we will always tell you about
- Damage to the property beyond normal wear
- A stay ended early for a breach of the house rules
- Any incident involving the emergency services
- Maintenance that needs your approval or affects availability
Keeping your details current
If your bank details, address or contact numbers change, email partners@flexiestays.com so payouts and notices are not delayed. See guest payments and partner payouts. Not a partner yet? Start with become a Flexiestays partner.