How guest bookings work

Guests book partner properties exactly as they book the apartments we own. You do not take bookings, approve guests or hand over keys; the platform and our team do that.

From search to confirmation

1. The guest finds the apartment on flexiestays.com or on one of our third-party channels. Listings show the property, the amenities and the price, with cleaning included.
2. They verify their email and phone number before they can book. We do not take bookings from unverified accounts. See create and verify your account.
3. They pay through our platform. Most apartments are Instant Book and confirm on payment. Some bookings are reviewed by our team first, usually within a few hours. See Instant Book and booking requests.
4. They receive a confirmation with the dates, the amount paid and the cancellation terms for the rate.

Before arrival

Three days before check-in, or within two hours for a last-minute booking, the guest receives their arrival instructions: the address, the access code for the smart lock or key box, the parking bay and the Wi-Fi password. See how self check-in works.

Check-in is from 15:00 and check-out by 10:00. The gap is when the apartment is cleaned and reset.

Stay lengths

Most apartments take a two-night minimum, with three nights on peak weekends. Stays of 28 nights or more switch to monthly rates. See long stays in partner properties.

What guests agree to

Every guest accepts our terms and house rules when they book: the number of guests, no parties, no unregistered visitors, no damage, no pets unless the apartment allows them. See guest standards and house rules.

What you will see

Your partner agreement sets out what booking information you receive and how. If you need a specific report, ask at partners@flexiestays.com.