Guest payments and partner payouts
How guests pay for stays in your property, why every payment goes through the Flexiestays platform, and where to find your payout terms.
Every guest payment goes through the Flexiestays platform and is processed by Stripe. Partners never take payment from guests directly.
How guests pay
- In full at booking, or 25% at booking with the balance due one month before check-in for eligible stays. See pay 25% now and the balance later.
- By card, digital wallet, local payment method or buy-now-pay-later provider, all through Stripe. See payment methods we accept.
- Monthly, in advance, for stays of 28 nights or more, with corporate billing where a company is paying.
The price guests see includes cleaning. There are no supplements added at checkout.
Why nothing is paid off-platform
Our terms and community policies do not permit cash or off-platform payments, from guests or to partners. Processing everything through Stripe protects guests against fraud, gives every payment a record, and means refunds and disputes are handled centrally. If a guest ever offers to pay you directly, decline and tell us.
Refunds
Refunds follow the guest cancellation policy and go back to the guest's original payment method. How a refund affects your payout is in your partner agreement. See cancellations and your property.
Your payouts
The commercial terms of the partnership, including the share you receive, when payouts are made, what statements you receive and how damage recovery is passed on, are set out in your partner agreement rather than here, because they can differ between properties. If you have a question about a payout or a statement, email partners@flexiestays.com with the property name and the period. See partner support and contacts.
Invoices and records
Keep your partner statements for your own accounts. Guest booking and transaction records are kept by Flexiestays for up to seven years under UK tax law, as set out in our privacy policy.