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Flexiestays Guide
Bournemouth, for people staying here
Beaches, food, walks and what is on this week, written by the team who live here, not copied from a tourist board. Where to eat near your building, which beach to pick on a windy day, how to get to Sandbanks without a car.
Open the guideMore articles and information
- Anti-discrimination policy Flexiestays has a zero-tolerance stance on discrimination. What our policy covers, what it means for guests and partners, and how we act on breaches.
- Check-in and check-out times Check-in is from 15:00 and check-out is by 10:00 at every Flexiestays building. Early check-in and late check-out can be requested, subject to availability.
- Cleaning, linen and mid-stay servicing Apartments are cleaned to hotel standard before and after every stay, with fresh linen and towels. Short stays can add a mid-stay clean for a small fee.
- Company details Registered company information for Flexie Stays Ltd, the operator of Flexiestays, including company number, registered office and contact details.
- Corporate and contractor stays Company bookings with a named account manager, block bookings for teams, one monthly VAT invoice and a 30-minute response on enquiries in business hours.
- Create and verify your account Sign up with your email, phone number, Facebook or Google, then verify your email and phone before your first booking. No documents are needed.
- Delete your account and your data How to ask us to delete your Flexiestays account and personal data, what we have to keep under UK tax law, and how long a request takes.
- Discount codes and direct booking savings Where to find the current discount code, how to apply it at checkout, and the weekly and monthly savings that apply automatically when you book on flexiestays.com.
- Early check-in and late check-out You can ask to check in before 15:00 or check out after 10:00. Both depend on the cleaning schedule and whether the apartment is booked around your dates.
- Extending or ending a long stay early Monthly stays have no fixed-term lock-in beyond the first month. Extend, shorten or move out early with notice, and keep the same apartment across contracts.
- Guest cancellation policy Cancel a short stay 7 or more days before check-in for a full refund. Within 7 days a partial refund may apply. The exact terms for your rate are shown before you pay.
- House rules The rules every guest agrees to when booking a Flexiestays apartment, covering occupancy, noise, parties, smoking, pets, damage and what happens if they are broken.
- How self check-in works Every apartment has self check-in with a smart lock or key box. Your access code and instructions arrive before you do, so there is no reception and no waiting.
- How to cancel your booking Cancel a Flexiestays reservation from My Trips, check your refund before you confirm, and see how our flexible cancellation policy works.
- How to update or extend the dates of your stay Change or extend your Flexiestays reservation. Rebook free 7 or more days before check-in, or request a date change closer to arrival.
- Instant Book and booking requests Most Flexiestays apartments confirm instantly when you pay. A few are reviewed within a few hours first. Minimum stays, weekend pricing and what happens after you book.
- Long-stay payments, deposits and invoices How monthly stays are paid, what deposit applies, how VAT invoices work, and how a company can book and pay on your behalf.
- Our community policies The standards of behaviour we expect from guests and partners across every Flexiestays stay, covering respect, safety, honesty and responsible conduct.
- Parking at your building Free on-site parking with every booking, one vehicle for studios and one-bedroom apartments, two for two-bedroom. Your bay is in your check-in instructions.
- Password and login security Reset a forgotten password, change your password from Login and security, and keep your Flexiestays account safe.
- Pay 25% now and the balance later Book your stay with 25% upfront and pay the rest closer to check-in. Eligibility, payment dates, and what happens if a payment fails.
- Payment methods we accept Flexiestays accepts major cards, digital wallets, local European payment methods and buy now, pay later options, all processed securely through Stripe.
- Pets and assistance dogs Most apartments do not allow pets. A selection accept well-behaved dogs by prior agreement, and registered assistance dogs are welcome everywhere by arrangement.
- Privacy policy What personal data Flexiestays collects, how we use and store it, who we share it with, and your rights under UK and EU GDPR.
- Problems during your stay If something is wrong with your apartment, our local team is available 24 hours a day, fixes what it can quickly, and can move you to another apartment if needed.
- Refunds and how long they take Refunds go back to the payment method you used. You see the amount before you confirm, it never exceeds what you paid, and most arrive within a few working days.
- Safety tips and guidelines How to stay safe before you book, during your stay and in an emergency, including secure payments, property checks and 24/7 support.
- Terms and conditions The terms governing your use of the Flexiestays website, platform and services, including bookings, payments, cancellations and guest conduct.
- What counts as a long stay Stays of 28 nights or more switch automatically to monthly all-in rates, with bills included and one invoice. Who long stays suit, and how they differ from renting.
- What happens if we cancel your reservation If Flexiestays has to cancel your booking you receive a full refund including service fees, plus help finding an alternative apartment.
- What is included in the monthly rate Electricity, gas, water, fibre Wi-Fi, council tax, TV licence, parking and gym access, all in one monthly figure. Plus a fully furnished, fully equipped apartment.
- What is included in your apartment Full kitchen, washing machine, fibre Wi-Fi, smart TV, linen and towels, free parking and free 24/7 gym access. What every Flexiestays stay includes.
- Why book directly with Flexiestays Booking on flexiestays.com skips the service fees third-party sites add, and gives you a discount code, priority support, early check-in options and Flexie Perks.
- Wi-Fi, smart TV and working from your apartment Every Flexiestays apartment has fibre Wi-Fi and a smart TV with Netflix and Disney+. Many also have a laptop-friendly workspace for remote work.
- Your booking confirmation and check-in details What arrives by email after you book, when your check-in instructions are sent, what they contain, and where to find your booking in My Trips.
Top questions
Cancel a Flexiestays reservation from My Trips, check your refund before you confirm, and see how our flexible cancellation policy works.
Read the full answerHow paying for a Flexiestays booking works, what our flexible cancellation policy covers, and how booking direct compares with the big travel sites.
Read the full answerBook your stay with 25% upfront and pay the rest closer to check-in. Eligibility, payment dates, and what happens if a payment fails.
Read the full answerChange or extend your Flexiestays reservation. Rebook free 7 or more days before check-in, or request a date change closer to arrival.
Read the full answerFlexiestays accepts major cards, digital wallets, local European payment methods and buy now, pay later options, all processed securely through Stripe.
Read the full answerNew to Flexiestays? Create your account, find the right Bournemouth apartment and book your first seaside stay with confidence.
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Flexie Perks
Exclusive local discounts with every stay
Every Flexiestays booking unlocks discounts and benefits at local establishments across Bournemouth, from cafés, delis and bakeries to activities and beauty. Show your booking, save on the things you would be doing anyway.
- Coffee, delis and restaurants
- Activities and days out
- Beauty, wellbeing and more
Book by phone
Prefer to talk it through?
Call our Bournemouth team, tell us your dates and who is coming, and we will point you to the right apartment and help you complete the booking online, 24 hours a day.
Have these ready and it takes two minutes
- 1 Your datesCheck-in and check-out, or roughly how long you need.
- 2 Who is comingNumber of guests, and whether you need more than one bedroom.
- 3 Any must-havesParking, a sea view, a garden, or a particular building.
Hotels Access Guide
All buildingsStill have questions?
Our local Bournemouth team is here 24/7. Pick whichever channel suits you.
Not sure who to ask? Use the guided contact