Your booking confirmation and check-in details
What arrives by email after you book, when your check-in instructions are sent, what they contain, and where to find your booking in My Trips.
Two emails matter: the confirmation, sent as soon as your booking is confirmed, and the check-in instructions, sent three days before you arrive.
The confirmation
Your confirmation email is your proof of booking. It contains the apartment, the dates, the number of guests, what you have paid and what is still due, and the cancellation terms for your rate. Keep it. You can also see the booking at any time under My Trips in your account.
The check-in instructions
Three days before check-in you receive your arrival instructions with:
- The building address and how to find the entrance
- Your unique access code or key box code
- Your parking bay number, where bays are allocated
- The Wi-Fi password
If you book less than three days before arrival, the instructions are sent within two hours of confirmation. See how self check-in works.
If you cannot find the emails
- Check your spam or promotions folder.
- Check the email address on your account is correct and verified. See managing your account details.
- If the instructions have not arrived by the day before check-in, contact us. Details are on the contact page.
Changing or cancelling
You can cancel from the booking in My Trips, or by contacting us. Refund amounts are shown before you confirm. See how to cancel your booking and how to update or extend your dates.